Alabs AI Private Limited, dba/trade name Scaletrix.AI, is HIPAA and GDPR compliant and SOC2 certified. We adhere to strict security measures to ensure your data’s confidentiality, integrity, and availability. We are committed to protecting the privacy and security of your personal information. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

1.1. Types of Data Collected

1.1.1. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

– Email address
– First name and last name
– Phone number
– Address, State, Province, ZIP/Postal code, City
– Cookies and Usage Data

1.1.2. Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

1.1.3. Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

1.2. Use of Data

We use the collected data for various purposes, including but not limited to:

– To provide and maintain the Service
– To notify you about changes to our Service
– To allow you to participate in interactive features of our Service when you choose to do so
– To provide customer care and support
– To provide analysis or valuable information so that we can improve the Service
– To monitor the usage of the Service
– To detect, prevent, and address technical issues

1.3. Transfer of Data

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside [Country Name] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Country Name] and process it there.

Your consent to this Privacy Policy, followed by submitting such information, represents your agreement to that transfer.

1.4. Disclosure of Data

We may disclose personal information that we collect or you provide:

– To our subsidiaries and affiliates
– To contractors, service providers, and other third parties we use to support our business
– To fulfill the purpose for which you provide it
– For any other purpose disclosed by us when you provide the information
– With your consent

1.5. Security of Data

The security of your data is of utmost importance to us. As a SOC2 Type I and II certified company, we have implemented rigorous security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data.

2. Your Data Protection Rights

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

3. Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.

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